Imagine joining a forward-thinking pension services provider that's redefining operational excellence. Nestled in the heart of Derbyshire, this dynamic organisation is seeking an exceptional Pensions Operations Manager ready to drive performance, innovation, and continuous improvement.
Position Overview
The Operations Manager will play a pivotal role in overseeing the day-to-day performance of direct reports, monitoring key performance indicators (KPIs), implementing strategic improvements, and establishing robust goals and quality standards. This position is critical in ensuring operational excellence and delivering high-quality services to pension scheme members.
Key Responsibilities
* Manage and lead the performance of direct reports with strategic oversight
* Analyse and monitor key performance indicators to drive continuous improvement
* Establish clear goals, objectives, and quality standards for the team
* Develop and implement continuous improvement initiatives across pension operations
* Ensure operational efficiency and service quality meets organisational standards
Essential Requirements
* Demonstrable experience in pension operations management within DB/DC schemes
* Proven track record of driving continuous improvement strategies
* Exceptional leadership and team management capabilities
* In-depth understanding of performance metrics and quality standards
* Strong analytical and problem-solving skills
Benefits
* Competitive salary with performance-based bonus (5-10%)
* Generous defined contribution (DC) pension scheme
* Attractive annual leave allowance
* Flexible hybrid working model (2 days per week remote working)
* Support
How to Apply
Ready to take the next step? Please submit your CV to learn more about this opportunity.
